How to Contact Us
Contact us by:
Your Contact Information
Please provide us with the following information when contacting us:
Your Order/Inquiry Information
Please provide us with the following:
ProofsProofs are required on all orders involving artwork or specific engraving guidelines
provided by the customer. Proofs may also be required for personalization on specific products.
Proofs are provided at a cost of $15 which includes one (1) revision to original content
at no additional charge. Subsequent proofs required as a result of changes initiated by
the customer will be subject to an additional proof fee.
Standard production time is 10-15 working days and does not include time in shipment for the purpose
of determining delivery dates. Production time begins once all necessary line copy, artwork,
product information and proof approvals are received. Expedited Service is available on most products
within the limitations outlined below and subject to additional charges.
Orders requiring personalization which must be shipped in less than our standard production time are
Expedited Service scheduling begins after all necessary line copy,
Minimum Purchase RequirementPlease note that all orders are subject to a Minimum Purchase Requirement of $10, except where noted.
CancellationsAny orders cancelled prior to completion will be subject to charges equal to the production
costs incurred up to the time of cancellation plus an administrative fee of $25.
Special NotesGlass & Crystal items are subject to a minimum order of $100.
Pewter items are subject to a minimum order of $200.
Any order not meeting these requirements will incur a $10 handling surcharge.
Gift boxes for most Glass & Crystal items are available at a cost of $3.00 ea.
Gift boxes for most Pewter items with no engraving are available at a cost of $3.00 ea.
ReturnsAll requests for returned products must be submitted within 7 days of original purchase.
Returns will only be accepted with prior written authorization and are subject to a 25% restocking fee.
If the merchandise received is defective or in error, every effort will be made to correct the order to your satisfaction.
Unfortunately we are not able to accept returns of non-defective personalized products (including pre-laser engraved), custom products or ribbon cut by the yard.
DamageAll claims for merchandise lost, stolen or damaged during shipment must be filed with the transportation company.
Liability for claims is transferred to the carrier at the point of shipment.
Payment InformationPayment options available:
Shipping InformationWe ship anywhere in the world!
Overnight delivery available.
We can ship to you using:
need physical address as deliveries are made to a location
otherwise disclose any private information regarding our customers to other parties.
Customer details are utilized for order processing and informational updates exclusively.
DisclaimerWe have made every effort to ensure that the information presented on this website
is accurate to the best of our ability. We are not responsible for typographical errors.
All prices shown are in US dollars unless otherwise specified and prices shown may
be subject to pricing updates. Please understand we cannot be held responsible
for lost, stolen or misdirected packages, or delays caused by our shipping carriers
beyond our control, or any damage or loss incurred as a result.
These are just some basic guidelines to help you through the process.